ABOUT US

Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 75 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.

1: BUILD STRONG RELATIONSHIPS AND DEVELOP THE BUSINESS WITH EXISTING KEY ACCOUNTS, DEVELOP OUR IMAGE AS A RELIABLE AND UPMARKET TOUR OPERATOR

• In line with the segmentation strategy, contribute towards selecting and developing High Potential agencies.
• Ensure and facilitate the sales fluidity and quality of customer service by following and sometimes managing agency requests and feedback.
• Follow up all high value bookings in your area.
• Becoming the Club Med representant of your region, particularly with our ambassador agencies
• Organize and lead Fam trip in our destinations all around the world to promote and train our B-to-B partners

2: Develop and drive the business, in line with the key sales priorities and the upmarket strategy

• Organize and structure the commercial planning.
• Optimize the budget available and structure the activity in accordance with the segmentation strategy.
• Explain the opening of sales seasons and accompany agencies with the sales tools (POS, sales argument, agent portal, website…)
• Gain a competitive edge on the market by animating and stimulating the business through incentives on overrides/commissions (per season), agency incentives (gift/holidays), concession offers, etc.
• Train our partners on Club Med brands, products, activities, offers (services, promotions, sales arguments) and tools (CMTA).

3: Ensure professional administration and organization

• Update all visits and actions in Salesforce on a weekly basis
• Promote, train, and accompany the selected agencies on the Club Med Travel Agents portal.
• Ensure all partners receive accurate reporting on a regular basis.

4: Identify new areas of business and opportunities to increase the sales of Club Med holidays

• Using “field knowledge” to help Marketing and the Head of Sales identify key regions with a high potential of “Club Med friendly” clientele
• Identify, with your manager, future partnerships within these key regions.
• Support new key agencies by explaining the Club Med upmarket concept and provide them with the support, tools and knowledge needed to succeed.
• Inform the Customer Service Centre Manager of the new upmarket partnerships so that the Sales team approach can be adapted accordingly.

5: Accountable for the effective management e-distribution within his/her region

• You will be responsible for the Bundeslander of Bavaria and Baden-Württemberg
• Identify, with your manager, future partnerships that use an e-distribution model and acquiring them within the sourcing strategy
• Working with e-distribution teams internally and externally to coordinate and resolve issues within the supply chain that affect Club Med products appearing on the desired website.

Skills and competencies we’re looking for:

EDUCATION LEVEL

You have a bachelor’s or master’s degree in management, marketing, or related topics.

EXPERIENCE

• Experience in B2B in the tourism or hospitality industry
• Proven success in developing partnerships with relevant partners and brands within the tourism industry
• Established and strong network within the Bavaria and Baden-Württemberg regions
• Familiar with local industry commission rates, commercial agreements, and systems
• Knowledge of Club Med range of services and products, B2B and B2C sales conditions

TECHNICAL SKILLS

• Proficient in Microsoft Applications inc. Excel, Word, PowerPoint, Google Docs
• Proficient with online systems and booking tools.
• Willingness to learn additional internal systems such as Salesforce and the Club Med booking engine.

SOFT SKILLS

• Entrepreneurial mindset, open for challenges, self-confident with great communication skills.
• Strong team spirit

Languages

• You speak German fluently and have a very good level of English

Why you should join us:
At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.’s and G.E.’s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.
The Club Med spirit is about accomplishment while living a unique experience.
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!
Job Type: Permanent, hybrid
Location: Frankfurt (Club Med Office)
Starting date: ASA

• You will be responsible for the Bundeslander of Bavaria and Baden-Württemberg
• Identify, with your manager, future partnerships that use an e-distribution model and acquiring them within the sourcing strategy
• Working with e-distribution teams internally and externally to coordinate and resolve issues within the supply chain that affect Club Med products appearing on the desired website