OVERVIEW

We are seeking a dynamic and results-driven Key Account Manager to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met while driving sales growth. This role requires a strong understanding of B2B sales, exceptional communication skills, and the ability to analyse client data to develop strategic plans that enhance customer satisfaction and loyalty.

QUALIFICATIONS

• Proven experience in B2B sales or account management, with a track record of achieving targets.
• Strong analytical skills to interpret data and make informed decisions that benefit both the client and the company.
• Proficiency in Big Change or similar CRM software and Microsoft Office Suite is highly desirable.
• Strong Industry knowledge and understanding of market dynamics.
• Outstanding communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.
• Strong business acumen and financial understanding.
• A proactive approach to problem-solving and a commitment to delivering exceptional customer service. If you are passionate about building lasting relationships with clients while contributing to the success of our organisation, we encourage you to apply for this exciting opportunity as a Key Account Manager.
  Job Type: Full-time
  Pay: £30,000.00-£40,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person
Reference ID: Key account manage

• Develop and maintain strong relationships with key accounts, acting as the main point of contact for all client communications.
• Identify opportunities for upselling and cross-selling products or services to existing clients.
• Conduct thorough analysis of client needs and market trends to provide tailored solutions that drive business growth.
• Collaborate with internal teams to ensure seamless service delivery and address any client concerns promptly.
• Lead negotiations with key clients to secure contracts that align with company objectives.
• Prepare regular reports on account performance, sales forecasts, and potential areas for improvement.
• Stay informed about industry developments and competitor activities to proactively identify potential threat and opportunities whilst keeping an competitive edge.
• Provide exceptional customer service by promptly addressing customer inquiries resolving issues and coordinating with internal teams to deliver timely solutions.