Full job description

Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, delivering exceptional solutions to the energy, engineering, and construction industries for over 14 years. Headquartered in the UK, we have established a strong presence across six continents, serving more than 300 clients worldwide.

Our commitment to excellence has been recognised with prestigious awards, including the King's Award for Enterprise in International Trade (2023), the People and Competency Award at the EIC Awards (2023), and the Scale-Up Award at the WESCA North America Awards (2024). Most recently, Fulkrum was named the 2025 winner in the People, Culture & Optimisation category at the EIC North & Central America Regional Awards.

We are currently seeking a highly motivated and experienced Key Account Manager to join our dynamic team.

Role Overview:

The Key Account Manager is responsible for all aspects involved with driving growth and profitability within the region. The primary focus will be identifying new sales opportunities. This will include all aspects of growth in areas of the business, including Technical Staffing Solutions, O&G, Renewables, Manpower Infrastructure, Civil, Power, etc.

Main Responsibilities (includes but not limited to):

• Proactively drive revenue and profit in alignment with the Company’s growth objectives, always seeking innovative solutions.
• Forge and nurture relationships with existing and potential candidates and clients, leveraging a cando attitude.
• Deeply understand client needs, responding with tailored, solution-driven approaches.
• Collaborate enthusiastically with the commercial team, taking a forward-thinking approach to regional sales and marketing initiatives.
• Represent the company with positivity at conferences, industry events, and meetings.
• Foster and maintain a strong network, always seeking opportunities to add value for the company.
• Partner with regional managers to harness global opportunities and ensure precise tracking of projects.
• Lead monthly sales meetings with the commercial team and regional managers with an energy that fosters collaboration.
• Team up with the operations manager and support team, always striving to provide unparalleled service to clients.
• Continuously manage accounts with a solution-oriented mindset to maximize business opportunities and revenue.

Full job description

Who are we?

So you might ask, who’s CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle—from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and have been named one of AFR’s Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across 2022–2025.

We are scaling at pace, making this an exciting time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Key Account Manager is responsible for driving revenue growth and long-term value within CreditorWatch’s Key Accounts segment ($250M+). This role owns the commercial relationship with assigned customers, focusing on retention, expansion and cross-sell / upsell opportunities across complex, multi-stakeholder organisations.

Operating as a senior, quota‑carrying sales role, the Key Account Manager balances customer success with proactive commercial growth. The role works closely with Business Development Managers during client handover stages and then assumes ownership of the ongoing commercial relationship, identifying new opportunities to expand CreditorWatch’s footprint across divisions, subsidiaries and use cases.

The Key Account Manager acts as a trusted advisor to senior customer stakeholders, ensuring CreditorWatch is embedded as a strategic partner. The role collaborates closely with Product, Data, Engineering, Legal and Customer Success teams to deliver value‑led outcomes while maintaining disciplined pipeline management, forecasting and commercial governance.

• This is full-time opportunity reporting to the Head of Key Accounts (South) and offers hybrid working conditions out of our Melbourne CBD Office.