Full job description

Who are we?

So you might ask, who’s CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle—from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and have been named one of AFR’s Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across 2022–2025.

We are scaling at pace, making this an exciting time to join CreditorWatch.

Our Purpose

✅ Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Key Account Manager is responsible for driving revenue growth and long-term value within CreditorWatch’s Key Accounts segment ($250M+). This role owns the commercial relationship with assigned customers, focusing on retention, expansion and cross-sell / upsell opportunities across complex, multi-stakeholder organisations.

Operating as a senior, quota‑carrying sales role, the Key Account Manager balances customer success with proactive commercial growth. The role works closely with Business Development Managers during client handover stages and then assumes ownership of the ongoing commercial relationship, identifying new opportunities to expand CreditorWatch’s footprint across divisions, subsidiaries and use cases.

The Key Account Manager acts as a trusted advisor to senior customer stakeholders, ensuring CreditorWatch is embedded as a strategic partner. The role collaborates closely with Product, Data, Engineering, Legal and Customer Success teams to deliver value‑led outcomes while maintaining disciplined pipeline management, forecasting and commercial governance.

This is full-time opportunity reporting to the Head of Key Accounts (South) and offers hybrid working conditions out of our Melbourne CBD Office.

• Some of your responsibilities include and are not limited to: