Key Account Manager at Delivery Hero

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Communication Skills, Interpersonal Skills, Data Analysis, Client-Focused Solutions, Project Management, Sales, Marketing, Fluency in English, Fluency in Cantonese, Knowledge of Salesforce, Knowledge of Looker, Detail-Oriented, Influencing Skills, Chinese Word Processing

Industry

technology;Information and Internet

Description

Company Description “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! We are looking for a highly-driven and motivated Key Account Manager to join our fun, professional and dedicated Account Management team based here in Hong Kong. Our Commercial Department oversees the end-to-end restaurant partners’ operations and businesses, from partners identification & signing to onboarding & account management, as well as new venture developments. If you are a food lover, join us now to make a direct impact and contribute to large-scale success! Job Description Know more about the Team Our Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals! Roles and Responsibilities Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance Communicate clearly the progress of monthly/quarterly initiatives Forecast and track key account metrics Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives Coordinate all organizational project matters and manage all daily project management issues To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs Qualifications Qualifications and Requirements At least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills Ability to analyze and draw inference from data Experience in delivering client-focused solutions based on partner restaurants’ needs Detail-oriented with proven ability to manage multiple projects at a time Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization Proficiency in both English and Cantonese, fluency in Mandarin would be a plus Knowledge in Chinese Word Processing is mandatory Knowledge in the use of Salesforce and Looker preferred Additional Information What We Offer Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers A vibrant and international team with diverse background Steep learning curve in e-commerce & entrepreneurship Learning & development programs and skills trainings Flexible working hours and agile company with a flat hierarchical structure Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more Free pandapro - Access to special delivery and dine-in offers Agile office environment with a fully-stocked beverage fridge and self-serve beer Unlimited paid leave policy We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Responsibilities

The Key Account Manager will represent foodpanda, developing trusted relationships with key accounts and managing high-severity requests. They will also facilitate portfolio and revenue growth through regular communication and service activation.