JOB DESCRIPTION SUMMARY

As a Key Account Manager EMEA, you will be responsible for building, nurturing, and expanding long-term partnerships with a targeted portfolio of (Bio)Pharmaceutical and biotech customers across the region. With a strong focus on strategic account management, you will act as the primary point of contact, ensuring customer satisfaction while driving commercial success. This includes developing tailored account plans, identifying growth opportunities, and positioning BD’s industrial microbiology solutions as the preferred choice. By understanding your clients’ unique needs and aligning BD’s value proposition accordingly, you will play a critical role in deepening customer relationships and securing sustainable, profitable growth.

KNOWLEDGE AND SKILLS:

• Understanding of Pharmaceutical regulations such as the EU Pharmacopoeia GMP Annex 1
• Sales experience in a B2B environment and Solution Selling approach
• Strong business sense
• Agile, pragmatic and strong interpersonal skills
• Actively engaging with customers to build lasting relationships through networking and a proactive approach
• Ability to work both independently and within a European team environment
• Excellent verbal and written communication, presentation & interpersonal skills

ABOUT THE ROLE

As a Key Account Manager EMEA, you will be at the forefront of BD’s mission to empower the (Bio)Pharmaceutical and biotech industry with innovative microbiology solutions. Your primary responsibility will be to retain and expand strategic relationships with key customers across the EMEA region, focusing on delivering commercial success through our portfolio of industrial products and services. You’ll drive profit growth, enhance category share, and ensure BD remains the go-to partner for industrial microbiology within top pharmaceutical accounts. With a strong commercial approach, you’ll develop and implement personalised sales strategies, taking full ownership of your territory to achieve ambitious sales and profitability goals.
In this role, you’ll serve as a strategic partner and trusted advisor, finding opportunities and providing customised solutions that meet customer needs. Work with teams like Technical Support and Supply Chain to enhance customer experience. Seeking a proactive professional passionate about science, with strong business insight, to grow BD in the EMEA pharmaceutical market.

MAIN RESPONSIBILITIES WILL INCLUDE:

• Drive BD DS Industry profit growth and category share with a focus on targeted pharmaceutical companies in the EMEA region
• Develop and implement sales action plans for targeted new and current industrial customers in assigned territories
• To achieve the annually agreed sales objectives and growth within the region
• Drive category share with a focus on pharmaceutical companies
• Take ownership and accountability for all activity within the assigned territory, and plan and organise time and resources to meet all goals and objectives.
• Working with the manager to complete strategies and tactics to deliver growth and market share gains, growing the profile and reputation of the business through professional and mutually successful partnerships with the customer.
• Positioning BD as a ‘front of mind’ solution in key areas of the Industrial Microbiology portfolio in strategic accounts and to KOLs
• Promote, sell & secure orders from existing and prospective customers through a customer-centric approach within the territory.
• Demonstrate products and services to existing and potential customers, and assist them in selecting those best suited to their needs.
• Provide adequate and prompt after-sales service.
• Working Collaboratively with Customer Service in the management of Accounts to ensure the required service is delivered to the customer
• Work closely with internal functions, including Tech support, Regulatory/Quality, Production, Supply Chain and Customer Care department to ensure high-quality service is attained in the territory.
• Close cooperation and experience sharing with the European Industrial Microbiology Team. Work collaboratively with BDX initiatives (Other BD business units)
• Contribute to the design & implementation of a strategic plan for the territory in conjunction with the reporting line.
• Highly embedded use of CRM (SFDC) & BD Way of Selling managing the day-to-day activities, pricing management, quotations, contracts, quality agreements and pricing renewals are delivered on time.