WHO WE ARE

G4S is part of the Allied Universal Group, a leading security and facility services company that provides proactive security services and cutting edge smart technology and tailored, integrated security solutions that allow clients to focus on their core business. For over 30 years, the G4S brand has been synonymous with the highest standards of integrity and service in the marketplace. We are passionate about helping our clients protect their business with our integrated solution design approach. This includes a comprehensive service and product selection of guarding services, monitoring services, fire safety, and security systems.

YOUR ROLE

Your role involves being the Key Account Manager (contract manager) for designated key account(s) across a designated region or contract for associated G4S services. The purpose of this position is to oversee the service delivery, commercial compliance, management, and safety programs for an account / region and manage performance metrics in accordance with account KPI’s (Key Performance Indicators).
The primary role of a G4S Key Account Manager is to develop and implement effective security strategies and protocols to protect the client and company against threats, theft, vandalism, and other security risks. This involves conducting risk assessments, identifying vulnerabilities, and devising appropriate security measures. To mitigate risks, they develop emergency response plans, conduct drills, and training sessions and monitor surveillance systems to respond to security incidents promptly. In case of security breaches, they investigate incidents and implement corrective actions to prevent recurrence.

OBJECTIVES OF THIS ROLE

• Developing and implementing robust security strategies and policies to protect the client / company’s assets, employees, and associated facilities.
• Assessing potential risks and vulnerabilities of the designated account(s), investigating security breaches, and reinforcing appropriate measures to mitigate them.
• Leading and managing a team of security personnel; including hiring, training, and performance management, as per the G4S employee handbook.
• Collaborating with cross-functional teams to ensure integration of security requirements into the client business processes and projects.
• Conducting regular security assessments of your designated account(s), audits, and inspections to identify gaps and areas for improvement, utilising the ISO process for the same.
• Maintaining and updating emergency response plans, ensuring all employees know their roles and responsibilities.
• Collaborating with external stakeholders, such as law enforcement agencies and security vendors, to enhance security measures and respond to incidents.
• Fostering a culture of security awareness and training employees on security protocols and procedures.
• To be the custodian of the G4S policies and procedures.

ACCOUNTABILITY FOR EXCELLENCE

• Continually raises the bar for individual and team performance by setting stretch targets

• Through visionary leadership inspires others to exceed goals and achieve highest levels of service and performance

• Generates a passion for excellence and exhibits a positive, can-do approach in response to challenges and setbacks
• Confronts performance-related issues using appropriate tools with those who are not meeting expectations which may result in termination of employment