ob Title: Key Account ManagerDepartment: OperationsReports To: General ManagerLocation: Dubai, UAEWorking Hours: 9:00 AM 6:00 PM, five days per weekJOB PURPOSEA well-established organization is seeking a highly organized and proactive Key Account Manager to join its Dubai-based operations team. This junior management role offers strong growth potential and is ideal for a customer-focused professional with excellent operational coordination skills, attention to detail, and the ability to work effectively in a fast-paced, multi-country environment.KEY RESPONSIBILITIESManage day-to-day communication with customers, including regular check-ins, monthly reviews, service updates, and urgent operational matters.Monitor key shipment and service performance indicators, including on-time delivery, SLA adherence, and inventory accuracy, and promptly report any issues or deviations.Coordinate with service partners across the Middle East and Africa to ensure smooth and timely operations.Support customs documentation, regulatory coordination, and other operational paperwork as required.Review partner invoices, obtain customer approvals, and coordinate with the finance team to ensure timely and accurate closure.