Job Title: Key Account ManagerDepartment: OperationsReports To: General ManagerLocation: Dubai, UAEWorking Hours: 9:00 AM 6:00 PM, five days per weekJOB PURPOSEA well-established organization is seeking a highly organized and proactive Key Account Manager to join its Dubai-based operations team. This junior management role offers strong growth potential and is ideal for a customer-focused professional with excellent operational coordination skills, attention to detail, and the ability to work effectively in a fast-paced, multi-country environment.KEY RESPONSIBILITIESManage day-to-day communication with customers, including regular check-ins, monthly reviews, service updates, and urgent operational matters.Monitor key shipment and service performance indicators, including on-time delivery, SLA adherence, and inventory accuracy, and promptly report any issues or deviations.Coordinate with service partners across the Middle East and Africa to ensure smooth and timely operations.Support customs documentation, regulatory coordination, and other operational paperwork as required.Review partner invoices, obtain customer approvals, and coordinate with the finance team to ensure timely and accurate closure.Manage customer escalations professionally, ensuring clear communication, timely resolution, and appropriate follow-up.Support the onboarding of new countries, service partners, customers, and operational programs as the business expands.QUALIFICATIONS AND REQUIREMENTSPrevious experience in key account management, customer service, office administration, operations coordination, logistics, or a related role.Good understanding of administrative and operational procedures.Strong organizational, multitasking, and problem-solving abilities, with excellent attention to detail.Excellent written and verbal communication skills.Proficiency in Microsoft Office applications, particularly Microsoft Excel and Outlook.Experience coordinating with vendors, service providers, or business partners.Familiarity with UAE business practices and regulations is preferred.Ability to work independently, prioritize multiple tasks, and meet deadlines in a fast-paced environment.PREFERRED QUALIFICATIONSExperience in account management, logistics, supply chain, or office operations within a corporate environment.Basic knowledge of accounting, invoicing, and financial procedures.Familiarity with CRM, ERP, shipment-management, or related business systems.Experience working with customers and operational partners across multiple countries.