ABOUT US :

Ingram Micro is the business behind the world’s brands, with the ability to reach nearly 90 per cent of the world’s population. Our reach, combined with our diverse solutions portfolio and ease of doing business with our digital experience platform, Ingram Micro Xvantage™, makes us unique. We reach close to 200 countries and have approximately 27,000 associate,s more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com

POSITION SUMMARY:

We are seeking a dynamic Key Account Manager to join our Inside Sales team in Australia. The Key Account Manager will play a crucial role in supporting Relationship Manager(s) to achieve revenue and gross margin targets while fostering strong business relationships with our strategic partners.

Essential Skills, Experience & Requirements:

• Strong negotiation, influencing, and relationship management skills
• Ability to evaluate information effectively, prioritise workload, and make logical and informed decisions
• Willingness to adapt, learn, and grow in a competitive and changing environment
• Ability to communicate effectively, build rapport, and adapt tone and conversation style appropriately over the phone
• Experience in, or understanding of, ACT government accounts will be a plus

RESPONSIBILITIES:

Key Account Management

• Develop and nurture meaningful business relationships with customers, aligning solutions, products, programs, and services with their key objectives.
• Collaborate with Relationship Manager(s) to review pipeline management, assess opportunities, and proactively follow up on potential sales.
• Manage inbound enquiries from customers, assess their requests, and provide relevant solutions.
• Maximise cross-sell and upsell opportunities with multiple customers and vendors.
• Proactive outbound calling to accounts to share current promotions/initiatives.
• Generate quotes, follow up on associated actions, and report calls made and deals in progress.
• Gather market intelligence and competitive information for both Ingram Micro and vendors.
• Ensure achievement of agreed customer KPIs and SLAs, and maintain detailed opportunity tracking reports.
• Attend onsite and offsite events when required to strengthen relationships across the business.

Sales Support and Reporting

• Determine special freight requirements and provide quotes for specialised solutions.
• Project manage deliveries, requirements, and schedules, providing ETA’s to all stakeholders.
• Generate custom reports, including account profiles and action plans, weekly.

Essential Skills, Experience & Requirements:

• Strong negotiation, influencing, and relationship management skills
• Ability to evaluate information effectively, prioritise workload, and make logical and informed decisions
• Willingness to adapt, learn, and grow in a competitive and changing environment
• Ability to communicate effectively, build rapport, and adapt tone and conversation style appropriately over the phone
• Experience in, or understanding of, ACT government accounts will be a plus.

This position offers the opportunity to work with diverse accounts and contribute to the growth of our business in Australia.
Join us in driving success and building lasting partnerships with our valued customers. Apply now to become a part of our team!