Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Key Account Manager at International SOS Government Medical Services
New Delhi, delhi, India -
Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Account Management, Relationship Management, Travel Coordination, Customer Service, Problem Solving, Microsoft Office, Communication Skills, Organization, Research Tools, Client Engagement

Industry

Hospitals and Health Care

Description
Overall Purpose of the Job  We are looking for experienced Account Managers to deliver an exceptional brand and relationship experience for a portfolio of exclusive client base. This position focuses on personalized engagement, seamless service delivery, and proactive relationship management to drive loyalty and customer satisfaction. Key Responsibilities Act as the primary point of contact for customers. Build strong relationships by understanding preferences and delivering tailored solutions. Coordinate travel itineraries, reservations, and lifestyle requests. Stay informed on market trends to provide relevant recommendations. Collaborate with internal teams to ensure seamless execution of client requests. Drive engagement through proactive communication and service strategies. Fulfill client requests via phone, email, and chat. Exercise judgment and discretion when serving as primary contact. Provide accurate and timely information regarding requests. Apply service standards when fulfilling requests. Communicate responses clearly and professionally. Apply client and organizational policies when interacting with customers. Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability. Job Profile Requirements Experience in travel, airlines, customer service, hospitality, or lifestyle. Strong knowledge of travel industry systems. Excellent written and verbal communication skills. Highly organized and able to manage multiple priorities. Strong problem solving skills. Proficiency in Microsoft Office and research tools.   Qualifications Minimum 8 years experience in a client facing servicing role. Bachelor’s degree or equivalent experience preferred.
Responsibilities
The role involves acting as the primary point of contact for an exclusive client base to deliver personalized travel and lifestyle solutions. The manager is responsible for driving customer loyalty and achieving performance targets related to revenue and portfolio profitability.