Onsite
Take the lead as the strategic partner for major airline clients!
Manage key contracts, drive financial performance, and shape process improvements. If you excel in customer relations, financial analysis, and thrive on solving complex challenges, this is your opportunity to make an impact in aviation!
Apply now!

OUR PURPOSE

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

As the Key Account Manager, you will perform the following duties:

• Contractual manager of large customers accounts for the Open Loop product
• Financial responsibility (profit / loss) for all assigned accounts including upselling new products and services
• Responsible for cost controlling, analysis, and reporting of existing contracts. Implement strategies to improve performance
• Negotiate contract amendments in cooperation with Sales
• Act as interface with internal stakeholders to meet contractual obligations and work to resolve discrepancies as they occur
• Initiate and drive improvements of products and processes
• Report results written and verbally in review meetings to customer and top management
• Process documentation according to instruction and procedures
• All other duties as assigned or require

To thrive in this role, we value a combination of the following requirements:

• Bachelor’s degree required
• MBA or equivalent Master’s Degree is an advantage
• 2-3 years of experience in aviation, account management, customer service or sales & marketing required
• Technical/engineering experience a plus
• Fluency in English language required
• German language desirable
• Knowledge in aviation MRO, accounting, controlling, financials, technical/engineering required
• Knowledge in SAP and business warehouse desirable
• MS Excel, Word & PowerPoint as expert
• Excellent adaptability
• Excellent customer orientation
• Excellent corporate awareness
• Willingness to travel
• Shift work / overtime
• Manage constant time pressure
• Manage high stress levels
• Must possess a legal work permit in Canada
• CV/Resume required
• Company will provide relocation assistanc