WHO WE ARE

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let’s build a brighter, healthier future for all.
The primary purpose of the Key Account Manager (m/f/d) role in the Veterinary Channel is to drive accelerated growth and superior customer engagement with key veterinary customers. This role is crucial in achieving the company’s distribution, sales, share, and profit goals within the Germany and Austria region for the veterinary segment.
As a Key Account Manager, you will be responsible for building and maintaining professional and mutually beneficial relationships with key veterinary customers, including Corporates and buying groups. Additionally, you will mentor and develop your direct report and maintain strong connections with the field force team to ensure unified strategies and execution.

EDUCATION/EXPERIENCE REQUIREMENTS:

• University Degree.
• At least 5+ years of experience in Customer Development/Sales, with a minimum of 1-2 years of leadership experience.
• Fluency in German & English.
• Experience in the FMCG category.
• Experience working with veterinary channels or direct experience in related fields is highly advantageous.
• Experience in a multinational company.
• Proven track record of successful commercial skills.
• Strong communication skills.

Customer Relationship Management:

• Establish and maintain trustful collaboration with key veterinary customers in the DACH region.
• Represent Hill’s as the strategic partner of choice in small animal nutrition within the veterinary channel.
• Develop, implement, and follow up on joint business plans with key veterinary customers.
• Conduct effective negotiations to implement Terms and Conditions aimed at achieving profitable growth for Hill’s (in alignment with European T&C guidelines). Ensure distribution policy implementation and compliance with commercial selling principles.
• Team Collaboration and Field Force Engagement:
• Maintain strong communication and collaboration with the field force team to ensure alignment on strategies and execution.
• Bring key veterinary customers’ perspective into the country’s commercial process.
• Collaborate with European regional teams to ensure alignment in the management of key veterinary customers; contribute to the development of European customer development strategy.

Team Development:

• Coaching and development of direct report.
• Ensure to achieve sales, shares, and 6Ps goals within key veterinary customers with your team, in accordance with the retail environment strategy and 6Ps plans.

Operational Excellence:

• Properly plan and communicate customer volume demands to ensure supply for regular and promotional business.
• Prepare and participate in the Country Commercial Planning Process; maintain ongoing communication with the country marketing department to provide feedback on Hill’s commercial initiatives and insights on competitors’ activities.
• Collaborate with CS&L (customer volume planning), Commercial Analyst (data insights on performance and competitive environment), Area Sales Managers, Marketing (content, priorities, activities), and Finance (budgets).

Performance Tracking:

• Keep abreast of trends in the veterinary trade and performance of trade partners.
• Regularly track and review the performance of Hills brand at veterinary customers.