• Planning strategic and long-term account measures (customer-oriented communication/channel planning), including account visits and desired quantitative/qualitative goals, and coordinating internal resources to support the account measures accordingly.
• Development and implementation of strategies for customer loyalty, market cultivation and sales increase
• Identifying business opportunities with existing and potential customers
• Maintaining and building long-term customer relationships, using a CRM system to optimize the customer journey, and conducting account analyses.
• Conducting customer, competitor, and regional/account analyses with regular, structured feedback to management.
• Close cross-functional collaboration with other sales, market access, marketing and medical teams for successful market development and ensuring high customer satisfaction.
• Responsibility for achieving sales targets and relevant key performance parameters (e.g. contact rates, customer satisfaction)
• Knowledge of the planning and execution of medical training events and other product presentations
• Legal changes and their ongoing compliance in cooperation with the relevant departments
• Knowledge of the latest Customer Relationship Management technologies and processes, utilizing Commercial Excellence principles, and application of these processes to all relevant core tasks.

Your qualifications:

• A completed degree in natural sciences or formal permission (according to the German Act on the Protection of Young Persons) to interact with the relevant professional groups.
• Experience in sales, marketing, or a related field
• Strong scientific understanding and the ability to discuss matters on an equal footing with uro-oncologists and other scientifically oriented clients.
• Experience with MS Office and CRM systems, as well as the ability to effectively use digital technologies, including iPhone and iPad.
• Experience in collaborating with other departments such as marketing, sales, and support
• Strong analytical skills and the ability to interpret customer data
• Strong negotiation and customer service skills, as well as excellent communication skills and the ability to build relationships.
• A sound understanding of the pharmaceutical market and its trends, as well as a highly ethical work ethic (compliant with the code of conduct).
• Willingness to travel
• Fluent German skills

About Hays:

With over 15 years of experience in the traditional pharmaceutical, biotechnology, chemical, and medical technology industries, we know the key contacts who advertise challenging positions with high potential. The strong demand for personnel opens up exciting opportunities for dedicated specialists and managers to develop professionally and advance their careers. As a specialized recruitment consultancy with an international network, we offer you significant advantages – completely free of charge. Register now and benefit from interesting and suitable positions and projects.

Provided in cooperation with the Federal Employment Agency.