JOB DETAILS

Posted 23 May 2025
Salary £30000 - £35000 per annum + Benefits
LocationDroitwich
Job type Auxo Commercial
Discipline Sales & Business Development, Customer Services
Reference165296_1747993703

THE ROLE:

You will act as the voice of the customer within the business-managing enquiries, resolving challenges, and ensuring projects run smoothly from initial contact to order fulfilment. With a strong focus on relationship building, you will oversee key customer accounts, liaising with internal departments to deliver tailored solutions that meet and exceed expectations.

KEY RESPONSIBILITIES:

• Manage incoming customer enquiries via email, phone, and web, ensuring a timely and effective response.
• Gather essential information to assess feasibility, generate quotations, and gain internal approvals.
• Follow up quotations, handle technical queries, and convert opportunities into confirmed orders.
• Oversee the contract review process and liaise with production to ensure delivery timelines are met.
• Maintain ERP systems with accurate customer and product data (BoMs, routings, pricing).
• Proactively manage relationships, resolve complaints, and support small-scale engineering changes.