Key Account Manager, Natural Resources (Oil & Gas) at SGS

Fanling, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Oil Laboratory Testing, Petroleum Testing, Analytical Equipment, Contract Management, KPI Monitoring, ASTM Standards, ISO Standards, IP Standards, Communication, Negotiation, Problem-solving, Cantonese, Mandarin, English

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Job Description Act as the primary point of contact for key clients, ensuring clear communication and high responsiveness Build and maintain strong, trust-based relationships with client representatives Conduct regular client review meetings, gather feedback, and drive continuous improvement initiatives Oversee the day-to-day delivery of oil laboratory testing service contracts, coordinating closely with laboratory managers, technical teams, logistics, and support functions to ensure timely and accurate service delivery Monitor service performance KPIs (e.g. turnaround time, data integrity, reporting compliance) and proactively address any deviations or delays Track contract performance, billing cycles, and revenue in collaboration with the finance team Ensure compliance with contractual requirements and align service offerings with evolving client needs Collaborate with laboratory operations and QA/QC teams to ensure testing methodologies comply with international standards (e.g. ASTM, ISO, IP) Identify, propose, and implement technical or process improvements based on client feedback and performance trends Prepare and submit periodic reports on account performance, risks, and improvement actions Maintain accurate and complete records of client communications, complaints, corrective actions, and approvals Qualifications Bachelor’s degree in Chemistry, Chemical Engineering, or a related discipline 3–5 years of proven experience in account management within the oil, gas, or petrochemical industry Experience in oil laboratory testing services is a strong advantage Good understanding of analytical equipment and laboratory operations related to petroleum testing Proficiency in spoken Cantonese and Mandarin, with fair written English Strong interpersonal, communication, and negotiation skills Client-oriented mindset with strong attention to detail and a proactive problem-solving approach Additional Information As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including: 5-day Work Week Double Pay and Performance Bonus Dental and Medical Benefits Accident Insurance and Life Insurance Annual Leave Birthday Leave Paid Maternity Leave, Paternity Leave, and Marriage Leave Career Advancement Opportunities On-the-Job Training Education and Training Subsidies Free Shuttle Bus Service Employee Assistance Program (EAP) Staff Activities Interested parties please send your full resume with expected salary and date available by clicking "Quick Apply". (Data received will be kept confidential and used for processing application only.)

Responsibilities

The Key Account Manager acts as the primary point of contact for clients, managing relationships and ensuring the timely delivery of oil laboratory testing services. They are responsible for monitoring service performance KPIs, ensuring contractual compliance, and collaborating with technical teams to implement process improvements.