Key Account Manager - Operations at STARTEK Philippines Inc

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Operations Management, Customer Experience (CX), Digital Transformation, Omnichannel Orchestration, Artificial Intelligence, Business Transformation, Client Relationship Management

Industry

Outsourcing and Offshoring Consulting

Description

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client. Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand. Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies. It’s a robust approach. We’ve partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent. Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. *** DISCLAIMER*** With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist. These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from “startek.com”. Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization. Startek is not responsible for any fraudulent representing the company.

Responsibilities

Manage key client accounts by leveraging CX insights and digital solutions to drive transformation and revenue. Focus on breaking down customer lifecycle complexity to build emotional connections between brands and their customers.