Developing strong stakeholder relationships with particular focus on added value
Comprehensive knowledge and understanding of the base value health and how it can be used as a tool to forecast and reduce churn. Ability to mitigate this risk, using internal relationships with Creative, Client Technology Solutions, Credit and Client Support
Maintaining an excellent understanding of telephony technology and how these are used in conjunction with PHMG products and services
Strategizing client contact using a variety of platforms – including online meetings and presentations
Supporting clients to take advantage of their entitlements and diversify to maximize our service value proposition
Assisting in managing tentative clients by working closely with the Key Accounts Head of Client Support
Managing and retaining own ‘served notice’ clients
Delivering additional revenue in line with targets, having a specific focus on strategic pipeline planning
Managing large multisite locations with complex setups and arrangements
Sharing knowledge of best practice within the wider team and mentoring new starters
Being a role model, always demonstrating a positive and professional attitude
Maintaining an excellent understanding of the ‘new client journey model’ and how to continuously segment the live base (i.e., average revenue per user)
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