Key Account Manager at QXO

Salisbury, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

86100.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Relationship Management, Issue Resolution, Strategic Planning, Product Education, Microsoft Office 365, Written Communication, Verbal Communication, Problem Solving, Interpersonal Skills, Sales Strategy, Detail Orientation

Industry

Wholesale Building Materials

Description

Overview QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest-growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. What you will do: Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback Operate as the primary point of contact for key customers during issue resolution through calls and emails Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers Engage in independent discussions with manufacturers to track and learn about products to educate customers Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration Resolve day-to-day issues quickly, efficiently, and safely What you will bring: Minimum 4+ years of relevant Sales or Customer Service experience Industry knowledge in residential roofing or commercial roofing materials is a plus Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint) Professional written and verbal communication skills to communicate effectively across all levels Moderate travel up to 25% as needed for business purposes Work assignments may be completed remotely and/or in available company offices What you will earn: 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status. To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation. Pay Range USD $53,800.00 - USD $86,100.00 /Yr.

Responsibilities

Manage the end-to-end order process and serve as the primary point of contact for key customers to ensure an elevated service experience. Collaborate with sales representatives and manufacturers to drive product penetration and resolve day-to-day operational issues.