Key Account Manager (SaaS) - NSW

at  CreditorWatch

WHO ARE WE?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

OUR PURPOSE

Empower Australian businesses to trade confidently with their customers.

YOUR ROLE & TEAM

As a Key Account Manager your impact starts with managing a portfolio of clients, those of which exceed a turnover $250m per annum - think your ASX 200s.
In the role, you will you will also work with Key Account BDMs as a senior team member and assist with any queries as well as their development as a sales professional.
This role reports directly to the Head of Key Accounts and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

SOME OF YOUR RESPONSIBILITIES INCLUDE AND ARE NOT LIMITED TO:

• Manage Key Account clients (Clients with T/O above $250M pa) with a focus on customer support/ success and an eye to growth via cross/ upsell.
• Engage with key contacts within a client’s company (eg: finance/ credit, marketing, digital, procurement and sales).
• Manage and demonstrate a consistent sales pipeline across all sales cycle stages.
• Work with the Key Account BDMs to manage client handovers at various stages of a client lifecycle.
• Develop internal relationships and manage the end-to-end sales process through engagement of appropriate resources including Development, Data and Analytics and Legal teams.
• Liaise with internal stakeholders for the purpose of contract renewals and tenders.
• Demonstrate resourcefulness when faced with challenges that defy easy solution.