Job Specification: Sales: Key account manager (Customer Success team)
Contract: Permanent (6-month probation)
Reporting to: Group Chief Sales & Marketing Officer
Working Hours: Monday to Friday, 8:45 AM to 5:15 PM (Office-based, with travel as required)

ABOUT US

Join Exel Technology Group, a market leader with over 25 years of proven success and ambitious growth plans! As a Key Account Manager in our Customer Success team, you’ll be at the heart of our mission—delivering exceptional service and building lasting relationships with our valued customers.
At Exel, our culture is built on caring, courage, and dedication. We’re proud of our world-class Net Promoter Score and our unwavering commitment to customer retention and satisfaction. You’ll play a pivotal role in ensuring our customers thrive, from onboarding through ongoing support, acting as their trusted advisor and champion.

· Build and nurture strong, long-term relationships with key customers.
· Proactively engage customers to understand their needs, resolve challenges, and identify growth opportunities.
· Manage contract renewals, negotiate terms, and drive account expansion through upselling and cross-selling.
· Analyse customer data to spot trends, improve experiences, and report on performance.
· Collaborate across teams, sharing insights and ensuring the highest level of service delivery.
· Represent Exel at industry events and contribute to our digital presence.