About the job

Key Account Manager

Join a growing Australian business delivering practical, service-led solutions to commercial customers across complex, multi-site environments.

Manage complex B2B accounts in a service-led environment

Blend of account growth, retention and operational problem-solving

Work across essential products, equipment solutions and customer outcomes

About the company

A growing national B2B business supplying commercial customers with essential products, equipment and service-led solutions. The business supports large, multi-site customers where reliability, fast response and account care are critical.

About the role

This is a key customer-facing role managing important accounts across QLD. You will protect and grow existing relationships, resolve issues quickly and work with internal teams to deliver practical, commercially sound customer outcomes.

Duties

• Manage and grow key commercial customer accounts
• Resolve service, supply and site issues quickly
• Build relationships with contractors and site stakeholders
• Identify product, equipment and solution-led growth opportunities
• Protect retention, margin and customer satisfaction

Skills and experience

• Key account or B2B account management experience
• Strong customer care, follow-up and problem-solving ability
• Experience managing complex or multi-site accounts
• Commercially aware with strong margin and service discipline
• Background in distribution, equipment, FM, trade or services preferred

Culture

The business suits people who care about customers, move quickly and take ownership. The team values direct communication, accountability and people who bring solutions rather than just raising problems.

Benefits

• Company car provided
• Manage important customer relationships
• Strong mix of retention, growth and service delivery
• Opportunity to sell broader product and equipment solutions
• Supportive but accountable team environment

How to apply

If you're eager to make an impact in a company and contribute during a critical period, click the apply button and for more information, feel free to contact:

Jon – jonwright@stonerecruitment.com.au

Ellinor – ellinorekvall@stonerecruitment.com.au

Please note that this position is only open to applicants who are currently living in Australia and hold full, ongoing work rights. For this role, we are unable to consider candidates who require visa sponsorship or are not presently based in Australia.

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