Job Title: Key Account Manager – Strategic Accounts
Location: Remote - United States - Travel Required
Department: Sales
Reports To: Executive Vice President of Sales
Employment Type: Full-Time
We are seeking a results-driven and relationship-oriented Key Account Manager (KAM) to manage and grow our designated Key Accounts, as identified by our Strategic Council. This is a role focused exclusively on nurturing existing high-potential customer relationships. The KAM will work to expand market share in both warehouse equipment and automation solutions within these accounts. The successful candidate will spend 50% or more of their time in the field, engaging directly with customer stakeholders.

KNOWLEDGE AND SKILL REQUIREMENTS

• 5+ years of experience in Key Account Management, Sales, or Customer Success, preferably in warehouse equipment or related industrial sectors.
• Demonstrated success in a relationship-focused sales role.
• Strong technical aptitude and ability to understand storage and material flow solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Experience working with cross-functional teams to deliver custom solutions.
• Proficiency in CRM platforms and Microsoft Office Suite.

• Account Ownership: Manage a defined portfolio of key strategic accounts
• Relationship Development: Identify and engage key decision-makers and influencers within each customer’s warehouse equipment and automation functions.
• Solution Design: Work collaboratively with customers to understand operational challenges and develop tailored storage and material flow solutions.
• Collaboration: Partner with internal teams including Estimating, Engineering, and Project Management to craft competitive, cost-effective proposals.
• Growth Execution: Develop account strategies focused on growing wallet share, increasing customer satisfaction, and strengthening long-term partnerships.
• Field Engagement: Spend 50%+ of working time on-site at customer locations, gathering insight, observing operations, and nurturing relationships.
• Reporting & CRM: Maintain accurate and timely reporting of activities, opportunities, and key contacts in CRM and other reporting tools.
• Strategic Input: Provide feedback to internal teams on customer needs, industry trends, and product/service improvements.