KEY ACCOUNT MANAGER

Plymouth (Hybrid)
Full time, Mon–Fri
£26,000 – £30,000 per year
Let’s be clear: this is a proper sales role.
It’s not about dropping in to “touch base” or sending polite check-in emails once a quarter. It’s about looking after our biggest clients – the ones that already spend with us – and making sure they keep doing it. Ideally, more of it.
At the same time, you’ll be expected to go out and win new business. You’ll pick up the phone. You’ll book meetings. You’ll follow leads. You’ll build trust. You’ll sell properly – based on value, not volume.
And if you can do that while staying organised, keeping the CRM tidy, and not annoying the rest of the team, you’ll do well here.
A bit about us
We help businesses work safer, smarter, and more sustainably. That means training, consultancy, and advisory work across health and safety, HR, quality, and the environment. It’s not flashy. It’s not gimmicky. But it makes a genuine difference – and we’ve been doing it for over 25 years.
The team’s tight-knit. No big egos. No silly KPIs for the sake of it. Just decent people doing meaningful work.

The role in a nutshell

• Look after our top clients – meet their needs before they even ask
• Build real, trust-based relationships with decision-makers
• Lead sales campaigns that actually move the needle
• Spot upsell and cross-sell opportunities
• Bring in new clients (medium to large businesses are your sweet spot)
• Contribute ideas, not just numbers
• Work closely with operations to make sure what’s promised gets delivered
• Handle the admin without complaining about it

You’ll also be involved in proposals, reporting, GDPR-compliant record keeping (yes, really), and the odd tender. It’s a grown-up sales job. So you’ll be expected to juggle priorities and manage your own time without someone breathing down your neck.

What you’ll need

• Experience managing high-value B2B accounts (and actually growing them)
• Comfortable talking to senior decision-makers
• Not scared of picking up the phone – cold calling happens here too
• Able to self-manage without wandering off into LinkedIn scrolling purgatory
• Solid admin and IT skills – Word, Excel, Outlook, CRM
• Proper attention to detail
• A commercial brain that looks for smart ways to add value

If you care about sustainability, safety, and doing things right – you’ll find a sense of purpose here too. Because we actually live and breathe that stuff, not just stick it on a values poster.
Why bother applying?
You’ll be treated like an adult. No micromanagement. No fluff. Just real work, real clients, and a real opportunity to make an impact. The salary’s £26k to £30k depending on experience – with room to grow.

• Look after our top clients – meet their needs before they even ask
• Build real, trust-based relationships with decision-makers
• Lead sales campaigns that actually move the needle
• Spot upsell and cross-sell opportunities
• Bring in new clients (medium to large businesses are your sweet spot)
• Contribute ideas, not just numbers
• Work closely with operations to make sure what’s promised gets delivered
• Handle the admin without complaining about i