Key Account Manager

at  Thomson Reuters

Are you ready to drive success with one of the world’s most trusted legal information and technology providers?
As a Key Account Manager, you will play a crucial role in maintaining and growing strategic relationships with our key clients. Your primary responsibility will be to understand the unique needs of our clients within and deliver solutions that enhance their business operations and decision-making processes. You will be an integral part of our team, working closely with cross-functional departments to ensure our clients receive unparalleled service and value from our products.
By understanding and anticipating client needs, you will help our team deliver tailored solutions that drive client success and reinforce our reputation as a trusted partner. Your efforts will directly impact our ability to retain clients and expand our footprint, contributing to the overall growth and success of Thomson Reuters. This role can be based in Auckland or Wellington.
Join us and be a part of a team that is committed to innovation and excellence. Your expertise and dedication will be key to our continued success and our clients’ satisfaction. If you are passionate about making a difference and thrive in a dynamic environment, we want to hear from you!

ABOUT THE ROLE

In this opportunity as Key Account Manager, you will:

• Develop book of business focusing on client engagement
• Covers complex deals, including proactive outbound engagement during the renewal window.
• Own renewals and ensures price yield achieved for designated accounts
• Develops and executes on plans to drive usage and retention
• Supports in developing and executing territory growth strategies
• Prevent cancellations
• Develop industry knowledge, understanding of what the client does and how they use our products and solutions
• Account and territory planning
• Possesses core knowledge across products within the subsegment, and engages additional teams where deep product expertise is required

You’re a fit for the role of Key Account Manager if your background includes:

• Previous 5+ years in a sales or client relationship management role
• Managing and executing change, able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with service delivery team
• Strong collaboration & interpersonal skills
• Experience, managing accounts in highly competitive environments
• Ability to effectively communicate at executive level
• Problem solving skills and ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organizatio