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Key Account Manager at TOPPAN Security
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Key Account Management, Sales, Upselling, Cross-selling, Contract Negotiation, Business Development, Lead Generation, Customer Retention, Microsoft Office, SQL, Presentation Skills, Communication Skills, Client Relationship Management, Market Research, Strategic Planning, Account Supervision

Industry

IT Services and IT Consulting

Description
Key Responsibilities Developing and sustaining solid relationships with key clients that bring in the most income for the company Acting as the main point of contact between key clients and internal teams. Addressing and resolving key clients’ complaints Drive account growth through upselling, cross-selling, and renewals Ensure high customer satisfaction and long-term retention Supervising the account teams assigned to each key client. Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals. New Sales & Business Development Identify and pursue new business opportunities Generate leads through networking, referrals, and market research Convert qualified prospects into new customers Prepare and deliver sales presentations and proposals Negotiate contracts, pricing, and close new sales deals Requirement Bachelor's degree in business administration, marketing, sales, or related field. Proven experience in Key Account Management and sales Proficient in all Microsoft Office applications as well as SQL software. Ability to balance account management with new business development Excellent communication and presentation skills
Responsibilities
The role focuses on maintaining strong relationships with high-value clients to ensure retention and drive growth through upselling and cross-selling. Additionally, the manager is responsible for identifying new business opportunities and converting prospects into customers.