Key Account Manager, UK&I at BLACKLANE

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B Account Management, Client Relationships, Relationship Building, Negotiation, Communication, Analytical Mindset, Data Analysis, Consultative Partnership, Sales Collaboration, Customer Experience, Upselling, Cross-Selling, Strategic Planning, Problem Solving, Travel Industry Knowledge, CRM Tools

Industry

Travel Arrangements

Description

As a Senior Account Manager – UK & Ireland, you will be responsible for maximising client retention and growth, building strong partnerships, and ensuring clients receive world‑class service tailored to both their local and global needs. In some cases, you will act as the global lead for accounts within your assigned portfolio, combining a high level of autonomy with close collaboration across internal teams to ensure seamless alignment across business functions and regions. Join our dynamic team and play a key role in positioning Blacklane as the premier choice for premium mobility services worldwide.\ YOUR RESPONSIBILITIES: Act as the primary point of contact for an assigned portfolio of clients across the UK and Ireland Develop and deliver strategic account plans to drive retention, growth, and long‑term client satisfaction Build, manage, and nurture strong relationships with key decision‑makers and stakeholders Proactively identify upselling and cross‑selling opportunities to maximise revenue within assigned accounts Collaborate closely with Sales, Marketing, Product, Operations, and Customer Experience teams to ensure seamless service delivery Monitor account performance, analyse trends, and provide data‑driven insights to support strategic decision‑making Anticipate and resolve challenges while identifying opportunities to deepen client engagement and drive growth Represent Blacklane at industry events and client meetings, strengthening visibility and long‑term partnerships ABOUT YOU: 3–5 years’ experience in B2B account management or enterprise client relationships, ideally within travel, mobility, or hospitality Proven ability to retain and grow strategic accounts through a consultative partnership approach Excellent relationship‑building, negotiation, and communication skills Strong analytical mindset with the ability to translate data into actionable insights Results‑driven, proactive, and comfortable balancing client service with commercial objectives Experience using Microsoft Office, Google Workspace, and Salesforce or similar CRM tools is preferred Willingness to travel throughout the UK and Ireland as required, with occasional international travel (2–3 times per year) About Blacklane Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. Our Company Culture Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more. Here are just a few examples of the ERGs fostering connection: LGBTQIA+ Network – Advocating for inclusivity and championing allyship. People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane. Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis. Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you. We welcome—and actively support—employees to create or join the communities that are important to them. Why join us in a Blacklane on the fast lane? Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy. Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand. Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles. The way to your heart goes through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division. Your Health, No Compromise → with Nilo Health We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness - available for you to use as you choose. Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference. Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future. Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you! Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! We place great value on equal opportunities. Therefore, we welcome everyone to apply! Curious to see us in action? Let’s go! → Watch us on Amazon Prime → Listen to our CEO in Startup insider episode #1643 → Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture

Responsibilities

The Key Account Manager will act as the primary point of contact for clients in the UK and Ireland, focusing on client retention and growth. Responsibilities include developing strategic account plans and collaborating with internal teams to ensure seamless service delivery.