Job Summary: Key Account Representatives are responsible for all aspects of our relationship with key semiconductor manufacturer sites. High level goals include.

• Account retention through improved customer satisfaction
• Account development through up-selling and cross-selling of our products
• Continuous improvement of multiple product lines through customer needs analysis
• Strategic planning through forecasting customer needs

Location: Due to the nature of this position, a close geographical proximity to our customer’s manufacturing sites in Hamburg,Germany is a requirement. We strongly encourage candidates in this location and in Itzehoeto apply.

Essential Duties and Responsibilities:

• Responsible for the business relationship and relies on excellent communications with management and colleagues to execute plans. The main deliverables are,
• Creation and maintenance of customer organizational charts and business process flows.
• Editing meeting reports and regular activity reports.
• Creation and maintenance of CRM opportunities.
• Participation in the creation and maintenance of both tactical and strategic plans.
• Acting as an advisor, the key account representative identifies new opportunities to enhance customer operations and solutions.
• Analyzes and reports on competitors and risks.
• Develop tactical plans for sales opportunities based on their unique knowledge of customer needs and capabilities.

Requirements:

• Bachelor’s degree in Engineering, Physics or Chemistry, or other relevant field.
• 3-5 years of experience in the semiconductor industry.
• A prior position as a process or equipment engineer in the wet area, deposition or dry etch is a plus.
• Empathy and a desire to work with others.
• Willingness to take ownership in difficult situations.
• Self-motivation and time management skills are key to this customer-site-based position.
• Strong customer service skills with a focus on customer needs assessment.
• Excellent interpersonal and communications skills specifically in spoken and written English.
• Knowledge of principles, methods, and tactics for promoting products and services.
• Experience with SAP is appreciated.
• Ability and willingness to travel frequently in Europe, China and North America.
• Strategic and flexible approach to project management.

Job Type: Full-time

Application Question(s):

• Please kindly provide an email address so we can follow up if you are selected for interview.

Education:

• Bachelor’s (Preferred)

Experience:

• Semiconductor: 3 years (Preferred)
• Sales: 2 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Remot

Job Summary: Key Account Representatives are responsible for all aspects of our relationship with key semiconductor manufacturer sites. High level goals include.

• Account retention through improved customer satisfaction
• Account development through up-selling and cross-selling of our products
• Continuous improvement of multiple product lines through customer needs analysis
• Strategic planning through forecasting customer need

Essential Duties and Responsibilities:

• Responsible for the business relationship and relies on excellent communications with management and colleagues to execute plans. The main deliverables are,
• Creation and maintenance of customer organizational charts and business process flows.
• Editing meeting reports and regular activity reports.
• Creation and maintenance of CRM opportunities.
• Participation in the creation and maintenance of both tactical and strategic plans.
• Acting as an advisor, the key account representative identifies new opportunities to enhance customer operations and solutions.
• Analyzes and reports on competitors and risks.
• Develop tactical plans for sales opportunities based on their unique knowledge of customer needs and capabilities