Key Account Specialist at ICAT LOGISTICS INC

Columbia, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

33.65

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Account Management, Customer Service, Problem-Solving, Communication, Microsoft Office, Time Management, Organizational Skills, Flexibility, Team Player, Attention to Detail, Process Improvement, Transportation Management, Vendor Management, Client Engagement, Tracking

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description To facilitate the interaction between operations and sales to ensure client needs are met 100% of the time. Under minimal guidance from the direct supervisor, the Key Account Specialist is responsible for working with specified accounts doing cradle to grave transportation work including shipment scheduling, dispatching, planning, tracking, and communication. Essential Duties and Responsibilities Sales & Client Support Oversee client inquiries via phone, email or other means. Tracking acknowledgement and response quality to key clients Exception handling and internal escalations as needed Responding to or delegating non-sales client inquiries (outside of general tracking, quotes). Identifying resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts) Track key account news (i.e., alerts) to identify engagement and/or growth opportunities Working across departments to generate metrics and reports for key accounts as needed Provide support to sales team as needed During order input, gather all relevant information Effectively route packages based on customer specifications Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc. Notify responsible parties of special services requests Identifying opportunities for process improvements to augment the level of quality of service Work with external and internal clients to arrange, transport, and deliver their consignments Utilize our vendors and partners to provide timely, professional, and cost-effective solutions Utilize our TMS and/or WMS effectively and diligently Perform other duties as needed Hourly Rate Range: $28.00 - $33.65 We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered. Requirements High school diploma or equivalent required 2+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience Have a familiarity with governmental compliance agencies such as the TSA and DOT. Customer service experience Intermediate skills with Microsoft Office products (excel, word, outlook, ppt) Key Competencies Problem-solving solutions Ability to work in a time-sensitive environment Desire and drive to learn and grow Highly motivated team player with an outgoing and positive work attitude Well organized, able to plan and effectively set priorities for implementation Ability to be flexible as priorities shift Demonstrated ability to work in a client centric environment Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization Outstanding communication skills - Excellent verbal and written with an emphasis on listening Understanding and responsive to situations that require a sense of urgency Consistent in follow-up and follow-through Credible with a high level of personal integrity Adaptive to ICAT’s core values Supervisory Responsibilities: No Travel Requirement: no

Responsibilities

The Key Account Specialist facilitates interaction between operations and sales to meet client needs, handling cradle to grave transportation work. Responsibilities include shipment scheduling, dispatching, tracking, and communication with clients.