Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Key Account Specialist performs a variety of account management /coordination activities in accordance with SGS procedures and processes and accreditation requirements to ensure all customer contracts are administered to meet customers’ needs and expectations and deliver the highest level of customer satisfaction.

EDUCATION AND EXPERIENCE

• Associate degree OR equivalent relevant experience (Required)
• Bachelor’s Degree (Preferred)
• 3+ years of previous working experience in a customer care representative or administrative role (Required)

KNOWLEDGE, SKILLS AND ABILITIES

• Written and verbal communication in English (Required)
• Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and / or the general public; that demonstrates sensitivity and diplomacy. (Required)
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various type of computer software (Word, Excel, Certnet, or current SGS scheduling system, Microsoft Outlook etc.).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Ability to exercise discretion and independent judgment when necessary.
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

COMPUTER SKILLS

• Proficient in: Word, Excel, Outlook, Certnet, or current SGS scheduling system, Microsoft Outlook etc.
  Additional Information
  SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
  This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
  If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability

Please refer the Job description for details