KEY ACCOUNT SPECIALIST

• Date Posted: May 15, 2025
• Location: Vancouver, Canada
• Contact: careers@saxxunderwear.com
• Term: Permanent
  SAXX Underwear Co. is looking for a Key Account Specialist to join our team based in our Vancouver office location in a hybrid work environment. This is your opportunity to be part of a globally growing brand in a dynamic work environment working within a highly collaborative team. SAXX is proud to be Great Place to Work® Certified by the Great Place to Work® Institute!

REQUIRED QUALIFICATIONS:

• 2 to 4 years of relevant work experience in a wholesale account specialist role or experience in account management or similar role
• Degree or Diploma in business administration, or a related field
• Strong interpersonal skills to effectively source information, obtain approvals, build relationships with internal and external stakeholders and provide sufficient influence to achieve success
• Excellent analytical and problem-solving skills, with the ability to leverage data and insights to inform decision-making and drive continuous improvement
• Ability to thrive in a fast-paced ever-changing environment; works well under pressure and results oriented
• Critical thinking, problem-solving, and decision-making skills; proactive nature and willingness to challenge existing processes and propose new solutions
• Passion for delivering exceptional customer experiences and a commitment to excellence in customer service
• Strong computer skills, including proficiency in commonly used software such as Microsoft Office (Excel, Word, PowerPoint, Outlook). Experience in using Microsoft Dynamics 365 considered an asset
  Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At SAXX we are dedicated to building a diverse, inclusive and authentic workplace community, so if you’re excited about this role, but your past doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles.
  The anticipated annual salary range for this position is $55,000-$60,000. The final aligned upon salary will be dependent on the successful candidate’s relevant skills, experience, and job-related knowledge.

• Establish productive relationships with key account partners, including reps and buyers.
• Deliver best-in-class customer service by addressing customer issues and following problems through to resolution.
• Proactively seek process improvements and accurately documenting workflows
• Perform orderbook management for key account orders across North America and Europe and maintain pending orders up to date.
• Analyze forecasted inventory position and fill rates to communicate supply risks to buyers and account managers.
• Allocate core, replenishment, and fashion orders accurately and promptly to meet monthly revenue objectives.
• Input seasonal key account customer forecasts and work cross-functionally with Demand Planning in the event of significant shifts
• Collaborate and troubleshoot with key account buyers and internal stakeholders to rectify order issues such as vendor pricing, terms, and delivery challenges
• Work with cross-functional teams to deliver approved value-added services
• Assist with preparation of analytical reports and historical re-caps to communicate business performance
• Other duties may arise from time to time and as a team, we look to support each other