STAPLES IS BUSINESS TO BUSINESS. YOU’RE WHAT BINDS US TOGETHER.

Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.
As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you’ll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. You’ll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.

WHAT’S NEEDED - PREFERRED QUALIFICATIONS:

• Experience managing key accounts in a multi-vertical or multi-location B2B sales environment
• Background in inside sales leadership with demonstrated success in high-value, complex accounts
• Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors
• Strong background in sales forecasting, territory planning, and strategic account development
• Proven success in coaching teams through C-suite engagements and high-stakes negotiations
• Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans
• Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results

• Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts
• Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
• Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
• Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
• Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
• Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
• Foster a collaborative, inclusive culture that champions professional development and empowers talent
• Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
• Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
• Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
• Support recruiting, hiring, onboarding, and long-term development of sales talent.
• Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
• Facilitate evaluations, reviews, and performance plans while maintaining proper documentation