Key Account Support Coordinator at Pact Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Inquiry Management, Order Fulfilment, Relationship Management, Communication, Organization, Problem-Solving, SAP, Microsoft Office Suite, Quotation Processing, Documentation, Reporting

Industry

Packaging and Containers Manufacturing

Description

Company Description Pact’s Contract Manufacturing division operates across a broad range of FMCG categories, including laundry, household cleaning, personal care, skincare, cosmetics, automotive, pest control, edible oils, air care, and pet care. Our purpose‑built manufacturing facilities and strong investment in technology and R&D enable efficient, cost‑effective production and reliable supply chain execution. Our priority is to sustainably bring brands to life! similar Job Description About the Role We are seeking a Key Account Support Officer to support a leading Australian FMCG customer. This role partners closely with the National Business Manager to ensure high‑quality service delivery in a fast‑paced contract manufacturing environment. The position is a critical customer‑facing and coordination‑focused role, requiring close collaboration with internal teams across sales, production, logistics, and finance. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support. This role offers structured guidance and mentorship, with opportunities for longer‑term development within the business. Key Accountabilities: Customer Support & Inquiry Management, act as the primary point of contact for key customers, managing inquiries, complaints, and feedback professionally and efficiently Provide accurate and timely updates on product availability, pricing, order status, and delivery timelines Proactively communicate any changes or delays to ensure a high level of customer satisfaction Resolve customer complaints and product-related issues with empathy and professionalism Work closely with internal teams to deliver swift resolutions, escalating as required Identify opportunities to improve processes and enhance customer experience Build and maintain strong, long-term customer relationships Participate in internal and customer WIP meetings, providing updates and managing follow-ups Collaboration and Coordination, Liaise with Sales, Production, Logistics, and Finance to ensure smooth order fulfilment Ensure customer requirements are clearly communicated across teams Support the National Business Manager with quotations, order processing, and documentation Generate reports on service metrics and performance About You: Minimum 5 years’ experience in customer service, sales support, or project coordination FMCG or manufacturing experience preferred Strong communication, organisation, and problem-solving skills Experience with SAP and Microsoft Office Suite Qualifications Degree or Diploma in Business Administration, Project Management, Customer Service, or similar Additional Information

Responsibilities

The role involves acting as the primary point of contact for key customers, managing inquiries, providing updates on product availability and delivery, and resolving complaints efficiently. This position also requires close collaboration with internal teams like Sales, Production, Logistics, and Finance to ensure smooth order fulfillment and support the National Business Manager.