Key Account Trade Analyst at SGS

Sandton, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Trade Analysis, Import/Export Operations, Problem Solving, Statistical Analysis, Communication Skills, Organizational Skills, Attention To Detail, Teamwork, Complaint Resolution, Regulatory Compliance, Financial Result Orientation

Industry

Professional Services

Description

Company Description SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job Description PRIMARY RESPONSIBILITIES The Key Account Trade Analyst will be responsible for interacting with Key Accounts to ensure high customer satisfaction and service quality. Processing of requests and ensuring issuance as per country standards. Facilitate the Registration and Licensing Process with Key Accounts (Route B and Route C) SPECIFIC RESPONSIBILITIES Identify potential Key Accounts (Route A), and liaise with the Sales Team for conversion to Route B or Route C Close interaction with Sales Team to establish and strengthen operational relations with Key Accounts Serving as liaison between SGS and Key Accounts, providing / addressing all client needs Analyse and resolve complaints, identify root causes, and find sustainable solutions Ensuring Service Request applications received for Certifcate of Conformity (COC), Statement of Registration/License (SOR/SOL) are created and processed timeously. Validating external parties in countries under their administration when file is processed in Operations system. Reviewing accuracy and completeness of Service Request applications received (COC and/or SOR/SOL) Transmitting all the relevant documents/information pertaining to respective contractual requirements to Certification Center (CC) for processing. Receiving necessary Conformity Assessment Instructions (CAI) from CC and communicating requirements to trade and or resolution of discrepancies, requests for additional information. When applicable, monitoring of inspection execution, sampling, testing, invoicing etc. Generating Invoice and follow up with exporter for payment. Registration of payment in Group sanctioned tools. Monitoring and resolving Blocking Actions under TC/SA role and follow-up with the trade for capturing of missing information/documentation for processing (COC and/or SOR/SOL), ensuring timeliness of issuance. When applicable, printing out COC in Security paper and delivering to client. Ensuring that proper COC replacement procedure is followed when exporter reports COC loss. Ensuring that amendments of COC are duly approved and corrected as per KPI. Follow up with LO / Exporter for acceptance from importer / authorities of importing country in case of discrepancies observed during certification process. Complying with Quality Management System procedures as well as IVP rules, Country Instructions and other relevant instructions. Assist in the maintenance of the Quality Management System. Handle day to day operations in a timely, complete and proper manner Ensure orders are entered and managed using the group sanctioned systems Manage all documents and client communication using Group sanctioned tools Ensure correct procedures are adhered to Prepare regular job status report and communicate to Trade Centre Supervisor/Manager Ask for more business while interacting with customers Constantly strive to deliver outstanding services Listen to and anticipate the client’s needs and pains to offer the most suitable solution Always act in a friendly and reliable manner Act upon client feedback Manage timely trouble shooting and assist customers as necessary Ensure availability to customers Build and foster collaboration with internal teams involved in service delivery Identify, act upon and follow up client reported issues and inform the Sales and Operations Teams accordingly Constantly listen to the voice of the market Proactively keep in touch with the client base to strengthen relationships and ensure retention Exceed regular service level and provide extra-mile support Be abreast of SGS new products and services and propose them to customers accordingly Go beyond clients’ core business to identify new opportunities Act upon or forward business beyond sphere of influence to the Sales Team Promote a positive image of SGS At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS Policies and procedures At all times, comply with SGS Code of Integrity and Professional Conduct Performs any other task / function as assigned by local Management Qualifications Education Grade 12 Relevant University Degree or equivalent professional Qualification – and/or 3 years proven experience in the sector or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning Experience Minimum 2 years trade experience in import / export business Knowledge on inspection procedures (internal training) Experience in SGS TFS services is an advantage Valid driver’s license & reliable vehicle REQUIRED SKILLS Decisive, assertive, results and customer oriented Focused on operational and financial results Familiar with management statistical analysis Good communication skills Fluent in English and any other language are an advantage Applies judgment and acts according to the SGS standards of ethics and integrity Demonstrated effective organisational skills including prioritising and managing multiple tasks Focus on detail and accuracy of information Analytical problem solving Teamwork and cooperation Additional Information COMPLIANCE & AUTHORITY Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action. Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action. Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified. Compliant to all SGS QOH&S and HR policies and procedure.

Responsibilities

The Key Account Trade Analyst manages relationships with key accounts to ensure high customer satisfaction and service quality. They are responsible for processing service requests for Certificates of Conformity and managing the registration and licensing process.