KEY ACCOUNTS EXECUTIVE

We are looking for a Key Accounts Executive to join our business reporting into our Sales Director for Garden Centres. Required to provide support to the commercial team to ensure all levels of customer needs & requirements are met daily.
This is a fantastic opportunity to work for a dynamic, fast paced, and innovative business where we always put our customers, suppliers, and colleagues at the heart of our decisions.

ABOUT YOU

We’re looking for someone who:
- Has a strong background in administration, particularly in a B2B environment
- Has an interest in supplying excellent levels of support to the Sales Team
- Is a team player and works well under pressure, excellent interpersonal skills
- Strong Excel and Powerpoint skills
- Is resilient to enable working to tight deadlines
- Problem solves with creativity
- Has a customer focused ethos
- Ability to listen and articulate effectively
- Excellent accuracy and attention to detail
- Strong communication skills
- A keen interest in Product and Customer knowledge
Would you be a great fit for AMES? No agencies please.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Sick pay

Application question(s):

• Please tell us about a time you went the extra mile to ensure you delivered great customer service

Experience:

• Sales administration: 1 year (required)
• Microsoft Excel and PowerPoint: 1 year (required)
• B2B sales: 1 year (preferred)
• Market research for competitor analysis & benchmarking: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Goole DN14 0B

This is a permanent position. Reporting to the Sales Director for Garden Centres, you will be responsible for the day-to-day administration such as managing customer specific data, communication with both key account stakeholders and internal departments, creating and managing data, spreadsheets and presentations, and compiling reports. This is a very varied and fast paced role where no two days are the same. The ideal candidate will have experience in administration or sales support in a B2B environment.
A typical day in your role will involve:
- Working with the Sales Director to update & monitor customer project timelines and make sure key deadlines are met
- To keep a vision of what is important, instead of concentrating on the urgent, working on achieving those goals, realising the urgent should never take away the attention spent on the important
- To effectively manage your time to deliver the desired performance
- Focus on delivering excellent levels of service through each customer, ensuring the communication needs for each account is prioritised
- Complete all customer product information forms, data requests and any other information required within the SLA of 24 hours
- Work closely with all functions to best serve customer bases (Marketing, Product, Customer Service, Supply, Finance)
- Maintain database of account information: Trading Terms, Contacts, Pricing, Product Range, imagery & any other key administrative files
- Manage customer sample requirements, including receiving, reviewing, packing, and despatching as required
- Help to prepare and create presentation documents - Excel or PowerPoint
- Attend internal meetings and take detailed minutes (occasional UK Travel may be required)
- Assist in Range Mapping through all relevant categories
- Market research for competitor analysis and benchmarking
- Ensure a consistent process improvement approach
- Any other duties appropriate to the position as required by the line manager