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Key Accounts Executive (Corporate Customers Support) at Cartrack

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Upselling, Cross-selling, Consultative Selling, CRM, Client Relationship Management, Communication Skills, Interpersonal Skills, Outbound Calling, Customer Retention, Customer Engagement

Industry

Software Development

Description

Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (Corporate Customers Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility Manage and maintain relationships with existing customers. Proactively contact clients to introduce and explain the latest products, features, and services. Ensure customers fully understand and maximize the value of their current packages. Identify upselling and cross-selling opportunities within the existing client base. Provide consultative support to help customers optimize usage of our platform and services. Address customer queries, concerns, and service-related issues in a timely and professional manner. Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively. Maintain accurate records of customer interactions and updates in the CRM system. Achieve retention, engagement, and revenue growth targets. Requirements Diploma or Degree in Business, Marketing, Communications, or related field. 1–3 years of experience in account management, customer success, or sales (preferred). Strong communication and interpersonal skills. Ability to build rapport and maintain long-term client relationships. Customer-centric mindset with a consultative approach. Self-motivated results-driven, and able to work independently. Comfortable making outbound calls and conducting client follow-ups.

Responsibilities

Manage and maintain relationships with existing corporate customers to maximize their value and ensure retention. Identify growth opportunities through upselling and cross-selling while collaborating with internal teams to resolve client issues.