KEY CUSTOMER ACCOUNT CONTRACTS MANAGER

The Key Customer Account Contracts Manager is responsible for managing strategic customer relationships and overseeing contract execution across key accounts. This role ensures alignment between commercial objectives and supply chain capabilities, driving service excellence, risk mitigation, and sustainable growth. This is a global role.

EDUCATION

• Bachelor’s degree in business, Supply Chain, Engineering, or related field.

EXPERIENCE

• 5+ years in customer account management, contract management, SLAs or strategic sourcing.
• Experience in oil & gas, industrial manufacturing, or EPC environments preferred.
• Proven track record of managing complex customer relationships and contracts.
• Inventory and Supply Chain Management
• Customer Service
• Operational Excellence and Continuous improvement

SKILLS

• Strong negotiation and stakeholder engagement skills.
• Proficiency in ERP/CRM systems and contract management tools.
• Analytical mindset with ability to identify risks and drive solutions.
• Excellent communication and project management capabilities.
• High proficiency in data management
  The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.
  Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
  Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
  Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.