Job Description
As a Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• Strong English language skills

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful
  Qualifications

Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• Strong English language skills.

Additional Information