Hours: full time hours only for this position: 31 - 40 hours per week
Pay range: $22.00 - 23.00 per hour (based on experience)
Reports to: Retail Store Manager

JOIN THE CIRCLE

ANIÁN is a Canadian clothing brand local to British Columbia. We specialize in circular fashion - which is a unique recycling textiles process. We use post-consumer clothing from textile landfills and regenerate them back into new items of clothing. If you’re an energetic and environmentally focused individual seeking to work for a like minded company, this is your opportunity to be a part of our growing circular family. We are looking to hire dedicated individuals to work at our retail locations. As a new team player in a growing circular industry, there is tremendous opportunity to advance & excel within the company.

CUSTOMER EXPERIENCE:

• Provide an exceptional customer experience for everyone who visits us at our stores, with a focus on connection and education of ANIÁN and our post consumer textile manufacturing process.
• Handle and resolve customer cases according to ANIÁN’s values.
• Providing feedback to the management team regarding store processes, operations, product, people and customer experience bringing new ideas to push for continuous improvement of the business.
• A supportive attitude that exudes positive energy.
• Partner with the Store Manager and to lead our store experience to brand awareness, positive customer outcomes, invite to return with customers experiences. TEAM

As Key Leader, you work with the retail store team to make symmetry in the shop. Your primary role is to deliver exceptional customer service that demonstrates our values towards circularity, and slow fashion. You’ll be responsible for opening and closing the store, assisting in the organization and delegation of store workload within the team, and providing leadership and professionalism on the sales floor. When you’re not working closely with the team you’ll be providing amazing customer service and connecting with and educating customers. Here are some further details of the role: