PLEASE NOTE:

This is a permanent Key Leader position. For the first 6 months, the successful candidate will support the Community Marketing Lead for 25 hours per week as part of their role. To support transparency, we’ve included both the Key Leader job description (the permanent role) and the Community Field Coordinator job description, which outlines the temporary responsibilities during the initial 6-month period.

WHO WE ARE:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

COMMUNITY FIELD COORDINATOR JOB SUMMARY:

The Community Field Coordinator is responsible for executing the cities’ community strategy, which includes engaging with the local community through relationship building, events and experiences, and other activities including supporting lululemon product seeding and attending local partner studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners and key opinion leaders providing synergistic value. The Community Field Coordinator also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the local guest connection to inspire deeper engagement, enhance brand love, and drive new guest acquisition through authentic, locally relevant interactions.
Key Responsibilities of the Job
1. Collaborate with the Community Marketing Lead to bring the local community strategy, through the pillars of community foundations, to life.
2. Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon partner studios) to increase new guest acquisition and guest retention.
3. Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
4. Plan, implement and execute local and regional community activations/events.
5. Support in executing the product seeding strategy through community partners and Ambassadors.
6. Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
7. Support in administrative tasks (reporting, invoicing, printing, managing logistics/shipments, etc.)
8. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Job Requirements

Eligibility

• Must be legally authorized to work in the country in Germany
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on team needs
• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees

Experience

• 1 year of cumulative experience in grassroots marketing, brand engagement or community building

Job Assets (i.e., nice to have; not required)

• Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities
• Language: German speaking, C1

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

KEY LEADER JOB SUMMARY:

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.
Key Responsibilities of the Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

• Not Applicable

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work in an environment with bright lights and loud music

Experience

• Work experience

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Education: Bachelor’s degree or equivalent
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.
about this team
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Es handelt sich um eine unbefristete Stelle als Key Leader. In den ersten sechs Monaten wird der erfolgreiche Bewerber/die erfolgreiche Bewerberin den Community Marketing Lead 25 Stunden pro Woche unterstützen.
Um die Transparenz zu erhöhen, haben wir sowohl die Stellenbeschreibung für die Key Leader Position (die dauerhafte Rolle) als auch die Stellenbeschreibung für die Community Field Coordinator Position beigefügt, in der die vorübergehenden Aufgaben während der ersten 6 Monate beschrieben sind.

Please refer the Job description for details