Keyholder GGC at Goodwill Industries Manasota Inc

Nokomis, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

18.5

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Point Of Sale (POS), Cash Handling, Inventory Control, Loss Prevention, Facility Maintenance, Team Leadership, Merchandise Processing, Risk Management, Communication, Basic Computer Skills, Reporting

Industry

Non-profit Organizations

Description

MISSION CONTRIBUTION: To ensure the efficient and cost-effective operation of the GGC through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, to maximize profitability and increase training opportunities. SUMMARY: Under the direct supervision of the TLC, this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. ESSENTIAL FUNCTIONS: 1. Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way 2. Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles 3. Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses 4. Ensures 100% world-class customer service. 5. Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, assigning duties as applicable, and completing WESA functions. 6. Ensures the proper handling and processing of incoming donation flow in and out. 7. Ensures loss prevention and risk management policies and procedures. 8. Ensures a neat, clean, organized, and safe facility. 9. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory. 10. Keeps abreast of merchandise knowledge, industry trends and competitive pricing. 11. Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required. 12. Performs assigned duties within the framework of our Guiding Principles and Core Values. 13. May be asked to participate in activities outside of Goodwill. 14. Attends in-service and related training as assigned by the TLC. 15. Performs other duties as assigned by the TLC. MINIMUM QUALIFICATIONS: 1. Experience in a business setting preferred. 2. G.E.D. or high school diploma preferred. 3. Basic computer skills required. PHYSICAL REQUIREMENTS: 1. Able to bend, reach and stand for extensive periods of time and lift up to (40) forty pounds. May be required to lift heavier goods/items with the assistance of another team member. 2. Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes. Manual dexterity is required. SPECIAL REQUIREMENTS: 1. Must be willing and able to work evenings and weekends. 2. Must have a reliable means of transportation 3. This position is safety-sensitive and requires drug testing. 4. This role may require access to facility keys and alarm systems. CRITICAL PERFORMANCE FACTORS (CPFS) 1. Efficiency (Location vs goal) 2. Transaction Value (Location vs goal) 3. Donor Value (Location vs goal) 4. Sales per Labor Hour vs LY (Location vs goal) 5. Sales vs Budget (Location vs goal) 6. Payroll as a percent of revenue (Location vs goal) 7. Retention (New Hire 90-day retention and annual retention vs LY) 8. Customer Service (Internal and External) 9. Operations - GGC Internal Audit metric score 10. Safety – GGC Safety metric score 11. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues 12. Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance) 13. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback) 14. Work Quantity – Keeps River flowing, consistently meets production count goals

Responsibilities

The Keyholder is responsible for overseeing daily store operations, including opening and closing procedures, cash register management, and facility security. They ensure high-quality customer service and manage the efficient processing and rotation of donated merchandise.