Keys of Hope Program Manager at YWCA Knoxville and the Tennessee V

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

60000.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Trauma-Informed Care, Client-Centered Service Delivery, Case Management, Leadership, Communication, Data Management, Community Partnerships, Supervision, Empowerment, Collaboration, Crisis Intervention, Organizational Skills, Supportive Housing, Life Skills Development, Diversity Awareness

Industry

Non-profit Organizations

Description

Description YWCA Knoxville & the Tennessee Valley Position Description Position Title: Keys of Hope Program Manager Supervisor: Director of Grants & Programs Job Type: Full-Time, Exempt Location: 420 W. Clinch Avenue, Knoxville, TN 37902 Overview YWCA Knoxville & the Tennessee Valley is on a mission to eliminate racism and empower women across East Tennessee. Every day, we put this mission into action through life-saving and life-changing programs that support women, children, and families in six counties. Rooted in the values of peace, justice, freedom, and dignity, we work to strengthen communities and create opportunities for all. We are a dynamic, mission-driven organization that values innovation, collaboration, and continuous growth. Join a passionate team making a lasting impact in the lives of those we serve. Under the general supervision of the Director of Grants & Programs, the Keys of Hope Program Manager oversees all aspects of the YWCA Jenny Boyd Keys of Hope Women’s Program. This program provides supportive housing and wraparound services for women rebuilding their lives after experiencing homelessness, domestic violence, or other crises. The Program Manager ensures high-quality, trauma-informed services that promote safety, stability, and self-sufficiency. This role supervises counselors, peer support specialists, and student interns while fostering a collaborative, compassionate, and mission-driven team environment. Duties and Responsibilities Program Management Oversee day-to-day operations of the Keys of Hope Program. Ensure trauma-informed, client-centered service delivery. Manage occupancy, maintain the waitlist, and host monthly informational sessions for prospective residents. Conduct intake interviews and develop individualized case management and goal plans to support client independence. Provide case management, referrals, and support to help clients build life skills, access healthcare, secure employment, strengthen financial stability, and obtain permanent housing. Facilitate recovery groups and life-skills workshops that promote empowerment and self-sufficiency. Conduct exit interviews, maintain records of former residents, and coordinate follow-up as appropriate. Maintain strict confidentiality and comply with all agency and regulatory policies, including HIPAA and the NASW Code of Ethics. Data, Reporting, and Grants Maintain accurate client and program data in EmpowerDB and KnoxHMIS. Oversee grant-funded initiatives such as the Addiction Recovery Program (ARP), TNWITT, and City/CoC Opioid programs. Ensure compliance with all reporting, documentation, and funding requirements. Monitor program outcomes and recommend improvements to enhance impact and efficiency. Supervision and Team Leadership Supervise program staff, including counselors, peer support specialists, and student interns (BSW/MSSW). Promote a supportive, accountable, and growth-oriented team culture. Facilitate regular staff and client meetings and ensure clear communication across departments. Community Partnerships Build and maintain strong relationships with community partners and service providers to expand resources for clients. Represent YWCA at local coalition and partner meetings, including the Knox County Homeless Coalition. Additional Responsibilities Participate in staff trainings, organizational meetings, and professional development opportunities. Serve in a rotating on-call capacity as assigned. Perform other duties as needed to support organizational goals. Qualifications Master’s degree in Social Work, Counseling, or a related field preferred (equivalent experience considered). Minimum of three years’ experience in social services, housing, or related human services, including supervisory experience. Strong understanding of trauma-informed care, recovery support, and housing stability programs. Excellent communication, organization, and leadership skills. Proficiency with case management and data systems (EmpowerDB, KnoxHMIS). Ability to work effectively with diverse populations and maintain a flexible schedule. Sensitivity to the needs of individuals facing barriers to housing and self-sufficiency. Commitment to fostering a respectful, inclusive, and supportive workplace where everyone can thrive. Compensation and Benefits Pay Range: $55,000–$60,000 annually Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. Benefits Include: Comprehensive health, dental, and vision insurance Short-term and long-term disability coverage Life insurance Employee Assistance Program (EAP) Eligibility for Public Service Loan Forgiveness (PSLF) Competitive retirement plan with employer contribution Generous paid time off, including vacation, sick leave, mental health days, 10 holidays, and office closure between Christmas and New Year’s To Apply Apply online: YWCA Knoxville and the Tennessee V - Keys of Hope Program Manager Application Deadline: October 24, 2025 YWCA Knoxville & the Tennessee Valley is an equal opportunity employer and a proud United Way community partner. We are committed to building a diverse team and fostering an inclusive environment where all employees can thrive. We strongly encourage women, veterans, and individuals from historically underrepresented communities to apply.

Responsibilities

The Keys of Hope Program Manager oversees all aspects of the YWCA Jenny Boyd Keys of Hope Women’s Program, ensuring high-quality, trauma-informed services for women rebuilding their lives. This role includes managing day-to-day operations, supervising staff, and fostering community partnerships.