Kids Club Manager at Accor

, An Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Program Development, Creativity, Communication, Customer Service, Problem-solving, Crisis Management, Budget Management, Planning, Child Safety, Activity Planning

Industry

Hospitality

Description

Company Description Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment. As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality. Job Description Job Purpose The Kids Club Manager is responsible for the overall planning, management, and supervision of Kids Club and Teen Club operations, ensuring a safe, engaging, and high-quality experience for children while delivering exceptional service to parents and guests. The role leads program development, team performance, safety compliance, and cross-department collaboration in line with hotel standards and brand values. Key Responsibilities Operations & Program Management Oversee daily Kids Club operations, ensuring facilities are clean, safe, and fully equipped Design, implement, and continuously improve age-appropriate, creative, and engaging programs Lead the Rixos Children Program and all kids-related activities across the hotel Coordinate special events, theme days, and seasonal activities Monitor program effectiveness and guest satisfaction, adjusting as needed Health, Safety & Compliance Ensure full compliance with hotel policies, legal regulations, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002) Implement and enforce all health, safety, and child-protection policies Conduct regular safety inspections and risk assessments Ensure staff are trained in first aid and emergency procedures Report child health concerns promptly and support Health Alert procedures when required People Leadership Recruit, train, schedule, and supervise Kids Club and Teen Club teams Conduct regular team meetings, coaching, and performance development Foster a positive, professional, and child-centered working environment Guest Experience & Communication Act as the main point of contact for parents and guardians Handle complaints, incidents, and emergencies calmly and professionally Build positive relationships with guests, colleagues, and internal departments Administration & Budget Control Manage Kids Club budgets, supplies, and equipment Maintain accurate records, including attendance, incident reports, and documentation Ensure operational efficiency and cost control Qualifications Qualifications & Experience Bachelor’s degree in Early Childhood Education, Recreation Management, or related field (preferred) Proven experience in childcare, early education, or recreation management Strong knowledge of child safety, activity planning, and guest service standards Key Skills & Competencies Leadership and team management Program development and creativity Strong communication and customer service Problem-solving and crisis management Budget management and planning High integrity, professionalism, and confidentiality Core Values & Expectations Act with sincerity, transparency, and accountability Demonstrate reliability, teamwork, and loyalty Commit to excellence in hospitality and continuous improvement Uphold company policies, quality standards, and brand values at all times Additional Information What We’re Looking For A proactive leader with strong integrity and professionalism Someone who thrives in a fast-paced hospitality environment A team player who values collaboration and guest satisfaction A professional committed to continuous improvement and service excellence Benefits: Competitive salary and performance-based incentives Accommodation and meals provided Opportunities for professional growth within the Rixos and Accor network Access to world-class resort amenities Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates. Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee the daily operations and program development for the Kids and Teen Clubs to ensure a safe and engaging guest experience. Lead team performance, maintain safety compliance, and manage budgets and administrative records.