Kids Entertainment Supervisor at Great Wolf Lodge

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

20.25

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Event Planning, Customer Service, Communication Skills, Microsoft Office, Training and Coaching, Performance Management, Childcare Experience, Multi-tasking, Public Speaking, Scheduling, Conflict Resolution

Industry

Hospitality

Description

Pay: $20.25 per hour Hiring immediately with full-time, part-time, and flexible scheduling Summary: At Great Wolf, the Kid's Entertainment Supervisor leads the Kid’s Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events. Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Responsibilities • Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge" • Ensure the Kid’s Entertainment schedule is executed to brand standards and on-time for each offering • Ensure leadership presence on the floor during all scheduled Kid’s Entertainment offerings • The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty • Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests • Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills. • Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge • Work with Entertainment leader to ensure Kid’s Entertainment Brand Standards, including scheduling are met • Assist in participating and providing feedback on corporate projects, as assigned • Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc • Elevate and perform all branded experiences consistently according to Standard Operating Procedures • Provide High Paws cards for recognition of exceptional Pack Members • Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive) • Assist in leadership for all aspects of Kid’s Entertainment programming at the property • Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions • Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site • Ensure a safe, clean, and professional environment for guests and Pack Members Basic Qualifications & Skills • High School diploma or equivalent experience • Requires working knowledge of Microsoft Office products • In good standing and a high performer as an Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities) • Must have prior experience working with children • Ability to multi-task and prioritize a variety of tasks with minimal direction • Event planning knowledge • Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures • Successful completion of a criminal background and drug screen • Communication skills, ability to manage a team Desired Qualifications & Traits • Previous experience in a related field such as Entertainment, Hospitality, or Education • Working knowledge of Microsoft Office products • Charismatic, enthusiastic attitude • Proven teamwork skills Physical Requirements Ability to lift up to 30 pounds Able to sit and/or stand for long periods of time Estimated Salary Range: - $20.25 per hour annual base salary An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Responsibilities

The Kids Entertainment Supervisor leads the entertainment team to create an exciting atmosphere for guests through activities and seasonal events. They are responsible for executing brand standards, training new staff, and maintaining a safe, professional environment.