KIEHLS TEAM LEADER

L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?

KEY SKILLS:

• Retail Acumen
• People Management
• Stakeholder Management
• Coaching
• Operational Skills & Management

Lead a World Class Customer Experience

• Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a Kiehl’s brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
• Foster Omni Experiences: through your team Inform new and existing customers about upcoming instore events, promotions, and brand activations & share your expertise on internal and external social media platforms, adhering to company guidelines

Lead a World Class Customer Experience

• Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a Kiehl’s brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
• Foster Omni Experiences: through your team Inform new and existing customers about upcoming instore events, promotions, and brand activations & share your expertise on internal and external social media platforms, adhering to company guidelines.

Driving Retail Performance

• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for Kiehl’s brands to achieve greater growth for your store.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

• Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L’Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
• Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.

Operational Excellence

• Maintaining Store Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management