We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S. www.GoKinetic.com

ABOUT THE ROLE:

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it’s a chance to make a real impact – to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.
As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.

WHAT YOU’LL DO:

• Handle local customer service inquiries.
• Engage in both inbound and outbound sales activities.
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.
• Marketing activities to fill the sales funnel and promote local.
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local “human” responses.
• Maintain inventory of modems to assist customers locally.
• Promote “Local.” Local Contact, Local Connection, Local Number.