Job Title: Kiosk Technician
Location: Warehouse (Theale,Berkshire)/on the road
Work Hours: 9am-5pm
Salary Range: £33,000.00 per year
Reports to: General Manager
Original Date: 7/23/2024
Revised Date: 7/23/2024

QUALIFICATIONS & SKILLS:

• GCSE Certificates required; technical or vocational training preferred.
• At least 2 years of experience in a technical field service role, preferably in the retail or vending industry.
• Strong technical aptitude and ability to troubleshoot and resolve technical issues.
• Attention to detail and ability to work independently.
• Excellent communication and problem-solving skills.
• Familiarity with mobile tools and applications.
• English literacy is required.
• Ability to travel frequently and work flexible hours as needed.
• Must have a valid driver’s license and clean driving record.

PHYSICAL REQUIREMENTS:

• Prolonged periods of traveling in a vehicle.
• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Ability to handle a maximum unassisted lift of 25kg. Average lift less than 10kg.

SUMMARY OF KEY RESPONSIBILITIES:

• Install, maintain, and repair Just Baked Smart Bistro machines at customer sites.
• Troubleshoot technical issues and perform necessary repairs or replacements.
• Provide on-site training to customers (vending operators) on the proper operation and maintenance of the machines.
• Manage inventory levels and submit orders for replacement parts as needed.
• Develop and maintain relationships with customers and provide exceptional customer service.
• Provide regular reports to the Market Manager on field service performance and make recommendations for process improvements.
• Participate in the development of new products and services.
• Operate vehicles in a safe manner and use field automation systems.
• Follow all company’s field procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Performs other duties as assigned.