Kitchen and Bath Associate Sales Associate Part-Time - 7064 Westend at The Home Depot

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Product Knowledge, Teamwork, Communication, Safety Orientation, Problem Solving, Enthusiasm, Customer Recovery Skills, Time Management, Attention to Detail, Adaptability, Teaching, Coaching, Engagement, Integrity

Industry

Retail

Description

With a career at The Home Depot, you can be yourself and also be part of something bigger. GET Involved GREET ENGAGE THANK Seek out customers to help. If tasking, stop, make eye contact, smile, greet them and say “I will be right with you.” Talk with customers as you help them. Ask them “What project are you working on?” or “What products are you looking for?” Look customers in the eye and be genuinely interested in what they are saying when you are helping them. Share your product knowledge with customers. Teach them how to use the product. Remind them of our how-to clinics, how-to books, internet, and vendor contact options. Finish your conversation by saying “Thank you for shopping with us. We appreciate your business.” If necessary, provide contact information for the customer to call if they have any questions with the project. ENSURES CUSTOMER SATISFACTION Provides fast, friendly service  Actively seek out customers in his/her designated department and throughout the store.  Offer a friendly greeting, smile, and make eye contact with customers  Ask open ended questions about customers’ projects in order to determine their needs and level of expertise  Be enthusiastic with the customer  When necessary, handle several customers at once  Thank customers for shopping at The Home Depot  Follow up with customers via telephone when appropriate Is knowledgeable about products and services offered by The Home Depot  Answer questions about merchandise according to the customers’ level of expertise  Escort customers to appropriate merchandise, regardless of department  Describe features and benefits of merchandise  Explain the steps needed to complete projects and the products needed  Assist customers with special orders and installed sales  Acquire beginner product knowledge in adjacent departments  Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint  Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk  Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them Teams up with others to ensure customer satisfaction  Turn over customer to Sales Specialist when needed  Give feedback to IAs and ASMs about what’s selling  Communicate to the Fulfillment and IAs about out of stocks  Resolve customer complaints or involves the appropriate manager to ensure customer satisfaction  Cooperate with other Associates when asked to help DRIVES SALES Executes sales process (Greet, Engage and Thank)  Greets, engages and thanks Customers  Discuss available options (good, better, best)  Suggest related items/services outside of department that customer may need  Follow up on job quotes to follow through on the sale  Set and achieving personal sales goals  Read daily, weekly, monthly sales reports  Know how product stacks up to competition  Give feedback to DM and ASM about what is selling  Make decisions on markdowns when necessary to satisfy customer Ensures department is in-stock, clean, and shoppable  Execute daily stock maintenance: all products are signed, displayed, lit and clean  Does light shelf facing maintenance outside of store power hours  Assist with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)  Ensure that aisle end caps and counter promotions are clean, presentable BUILDS SKILLS AND KNOWLEDGE Builds Personal skills and knowledge  Learn at least one new thing each day  Proactively seek knowledge on all products and services  Maintain advanced knowledge of all products in department Builds Customer skills and knowledge  Educate customers about the whole project  Conduct clinics Builds skills and knowledge of other Associates  Teach someone at least one thing each day  Coach others regarding customer service skills  Conduct PK classes MAINTAINS SAFETY, SECURITY AND INTEGRITY Follows all safety policies and procedures Follows all other policies and procedures  Ensure that aisle is safe  Act as spotter when necessary  Take action if other Associates are acting in an unsafe manner  Follow all loss prevention policies and procedures  Take action to reduce shrink  Treat all associates and customers with the respect policy in mind Skill and Competencies  Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fastpaced environment.  Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.  Customer Driven: Ability and willingness to provide efficient, quality service to all Customers (internal and external).  Promotes Teamwork: Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.  Sales Knowledge: Demonstrates knowledge of all features of the customer bonding process; incorporates the bonding process in every customer interaction; demonstrates skill in bonding with customers  Demonstrates Inclusion: Demonstrates understanding and respect for people of all backgrounds.  Product/Department Knowledge: Demonstrates a high level of knowledge of products, services and procedures in specialty area and other areas; has a high level of job knowledge and understanding of systems, procedures, etc.  Self-Development: Is aware of own strengths and weaknesses; initiates action to improve one’s own developmental areas.  Driving Sales: Demonstrates knowledge of all departments/areas and effectively promotes products and services; makes decisions in line with the goal of selling; ability to overcome Customer objections in order to make sales  Safety Orientation: Follows safety policies and procedures; identifies and reports safety hazards; encourages others to work safely.  Ground-Engaged: Aware of how the work performed in the job and the goals of the organization are interrelated; aware of the competition; knows the business and industry.  Enthusiasm: Maintains a high level of enthusiasm, commitment and energy to all Associates and customers  Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others wellinformed; listens carefully to input and feedback. POSITION SPECIFIC SKILLS  Customer Recovery Skills: Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; shows diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer. Escalates the issue to manager when appropriate  Operation of Special Machinery: Uses equipment in the store to assist customers including computer, key cutter, rope cutter, blind cutter, carpet cutter, paint mixer, wood cutter. Physical Job Requirements  Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Requires the ability to move around the store and maneuver merchandise when necessary  Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements  Moving and Standing Requires moving around the store to assist Customers  Identifying and reading reports, tickets and UPC labels Requires recognizing, identifying and using merchandise and necessary reports Environmental Job Requirements Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials Minimum Qualifications High School Diploma or Equivalent Be able to work a flexible schedule including evenings and weekends Successfully pass the validated Sales Associate Test Successfully complete any required Training As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Responsibilities

The Kitchen and Bath Associate Sales Associate is responsible for providing excellent customer service, engaging with customers to understand their project needs, and driving sales through product knowledge and support. The role also involves maintaining the department's stock and cleanliness while ensuring customer satisfaction.