KITCHEN DIRECTOR – CHICK-FIL-A | FOXBOROUGH, MA (PATRIOT PLACE)

Location: Foxborough, MA
Salary: Starting at $70,000 - $95,000 per year (determined by experience)
Job Type: Full-time, Exempt

LEAD ONE OF NEW ENGLAND’S BUSIEST CHICK-FIL-A KITCHENS AT PATRIOT PLACE!

We’re looking for a driven, people-first Kitchen Director to oversee all back-of-house operations, deliver consistently excellent food, and develop a high-performing kitchen team. This is a senior leadership role focused on food safety, quality, speed, and team development in one of the busiest Chick-fil-A restaurants in New England.

ABOUT US

Chick-fil-A at Patriot Place is projected to be high-volume, fast-paced restaurant serving thousands of guests daily near Gillette Stadium. We believe in servant leadership, excellence in every detail, and creating a workplace where team members feel cared for and inspired.

QUALIFICATIONS

• 3–5+ years of leadership experience in kitchen, restaurant, or hospitality management
• Proven success leading teams in high-volume, fast-paced environments
• Strong communication and organizational skills
• Must be bilingual in Spanish and English (written and spoken)
• Servant leadership mindset with the ability to coach and inspire others
• Flexible schedule, including nights, weekends, and event days
• Travel to Chick-fil-A headquarters in Atlanta may be required for training

• food safety, product quality, speed, and cleanliness
• Food Safety = Elite rating
• Speed of Service 3 minutes
• Accuracy & Hold Time 95%
• Kitchen Hero Products (Sandwich, Nuggets, Fries) 80% guest satisfaction
• Food Cost gap 0.5%
• Recruit, train, and develop back of house team members and leaders; build a strong leadership pipeline
• Maximize throughput and capacity while minimizing food and labor waste (LEAN kitchen model)
• Oversee prep production, inventory management, and truck orders to control costs and reduce waste
• Partner with the Catering Coordinator to ensure efficient execution of large catering orders
• Maintain a clean and safe environment through daily brand checklists and deep-cleaning systems
• Support food safety audits, equipment checks, and Chick-fil-A standards compliance
• Lead structured kitchen leadership meetings and coach team leaders through one-on-ones
• Track and analyze kitchen KPIs (food cost, waste, hold times, speed of service, CEM scores) and implement action plans for improvement