KITCHEN SHOWROOM CUSTOMER SALES ADVISOR/ADMINISTRATOR

at  Kitchen Collection Ltd

Kitchen Collection is a kitchen retailer supplying kitchens through our luxury showroom to the public and trade customers on a national basis.
Based at our premises in Romsey we have a requirement for a kitchen sales advisor/administrator to join our expanding company.
This is a varied highly responsible role that would only suit someone who thrives under pressure, has a very high attention to detail, is organized in their work and comfortable juggling multiple tasks while working to tight deadlines.

REQUIRED SKILLS AND EXPERIENCE

• Experience of Kitchen design -The ability to interpret kitchen design plans confidently whilst applying a natural ability for extreme attention to detail.
• Excellent communication skills – A natural communicator completely confident dealing with people from all walks of life, face to face in the showroom or by phone and email. Articulate verbally and in writing.
• Outstanding customer service skills - taking ownership of customer issues with an empathetic and time managed approach.
• Highly proficient I.T skills - notably of all Internet browsers, MS Word, Outlook, Excel, Photo Shop/Canva/Articad etc. Experience of maintaining in-house computer data systems an advantage.
• Ability to multi-task - with shifting priorities.
• Able to thrive under pressure - using your own initiative to maintain exacting deadlines, prioritising in an efficient, time managed organised approach.
• Very strong work ethic - happy to manage own workload without being micro-managed in a small friendly team within a non-smoking environment.

• First point of contact for kitchen customers in the showroom and on phone/email.
• Preparing accurate kitchen quotations based on the designs we have provided customers.
• Assisting with creating customer kitchen designs.
• Carry out regular follow up calls to quoted customers.
• Assisting with placing and scheduling of customer orders and deliveries using in-house data systems.
• Assisting with liaising directly with suppliers to ensure delivery schedules and remedial issue resolutions are resolved on time.
• Maintenance and development of the showroom.
• Assisting with checking supplier acknowledgements prior to sign off.
• Providing after-sales customer support and remedial resolutions.